• Senior Account Executive - Consumer

    Job Locations US-NJ-Berkeley Heights
    Job ID
    # of Openings
    Hidden (51550)
  • Overview


    Patient Minded I act with the patient’s best interest in mind.

    Client Delight I own every client experience and its impact on results.

    Take Action I am empowered and empower others to act now.

    Grow Talent I own my development and invest in the development of others. 

    Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

    Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

    Own It I hold myself and others accountable for results.

    THE POSITION: The Senior Account Executive (SAE) is the day-to-day client liaison responsible for delivery and project management of the scope and timeline. The SAE will initiate and manage client projects and assure timely, high-quality deliverables. He/she serves as the main communicator of client needs, expectations, and timing to key internal team and external vendors. The SAE will proactively monitor projects and identify/escalate potential time delays, scope changes, or other factors that impact a project’s timing and/or budget.








    • Main day-to-day client liaison
    • Partners with Project Management to align on and communicate client expectations to internal team
    • Collaborates with internal team on overall project plan, objectives, milestones, and deliverables
    • Provides updates on overall account status to senior Client Services' staff and assists with tasks (as needed)
    • Advises supervisor if timing, quality, or process is not adhered to
    • Communicates timelines and agency expectations to client
    • Develops and manages submission of Client Contact Reports, Change Orders, Status Reports, PRC Trackers, Budget Reports, and Meeting Agendas
    • Advises client if timing is in jeopardy
    • Partners with Marketing Communications/Promotional Managers in communicating timelines for submissions and overall project execution
    • Setting clear direction, effective plans and measurable outcomes
    • Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
    • Engaging employees to maximize their discretionary effort
    • Developing a pipeline of excellent talent to fill future business needs
    • Plans, organizes and coordinates various projects, programs and services.
    • Other duties as assigned

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


    EXPECTIONS OF THE JOB:  Travel - 1-2 days in Wilmington Delaware (as needed)


    The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.


    An individual in this position must be able to successfully perform the expectations listed above.



    • 3+ years' experience in a medical communications agency, consumer marketing is a plus
    • Previous experience executing digital tactics, i.e. email campaigns, website development and video production is required
    • HCP or Consumer AOR experience is required
    • Extensive experience developing and liasoning with programming and production teams working on videos, emails (digital tactics)
    • Bachelor’s degree or equivalent experience (life sciences preferable; master’s degree a plus)
    • Ability to travel 1-2 days to Wilmington, Delaware as needed



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