• Senior Solutions Support Engineer

    Job Locations US-OH-Cincinnati | US-WI-Milwaukee | US-MO-Chesterfield
    Job ID
    # of Openings
    Hidden (23043)
  • Overview


    Patient Minded I act with the patient’s best interest in mind.

    Client Delight I own every client experience and its impact on results.

    Take Action I am empowered and empower others to act now.

    Grow Talent I own my development and invest in the development of others. 

    Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

    Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

    Own It I hold myself and others accountable for results.


    This position is primarily responsible for working closely with developers, infrastructure and architecture teams to improve velocity and quality of delivery while coordinating with infrastructure resources and architects on environment impacting changes in a non-elastic environment. This position will be based on-site at an EVERSANA office in Cincinnati, St. Louis, or Milwaukee.


    Job Responsibilities:


    1. Comfortable managing communication between development, infrastructure and management leaders.
    2. Drive initiatives to improve stability and delivery of custom application code and infrastructure.
    3. Responsible for handling the tooling that builds and deploys customer application code
    4. Review and monitor application logs, determine the cause and fix to prevent future issues (Root Cause Analysis)
    5. Work in a self-directed environment.
    6. Generate and install SSL certificates to protect the traffic between servers
      Configure Windows, and Java application server security controls.
    7. Evaluate and understand storage needs, suggest improvements and best practices.
    8. Forward thinking with understanding of how to automate systems to improve system efficiency.
    9. Willingness to learn and teach others.
    10. Open dialogue with business leaders to facilitate input and drive improvements.
    11. Cooperate with IT staff on all initiatives.
    12. Other tasks and projects as assigned.


    Personal Responsibilities:

    • Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.
    • Accepts being accountable and responsible in work practices and expectations. Delivers what is promised.
    • Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency.
    • Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
    • Seeks assistance in solving work problems through collaboration and information seeking.


    Soft Skills:
    Excellent oral, written, and interpersonal communication skills.
    Excellent problem solving skills.
    Strong prioritization and organization skills, with ability to multi-task and handle multiple projects.
    Positive, customer-friendly attitude.
    Ability to successfully work in a team environment.


    Technical Skills:

    Must have critical thinking skills.

    Familiar with Docker or Kubernetes.
    Understanding of all server systems.
    Significant experience with Windows based systems. Knowledge of UNIX/Linux is a plus.
    Significant experience with server administration including patching, security updates, capacity planning, etc.

    DevOps, Continuous Integration, Automation experience is preferred.



    Bachelor’s degree plus 5 years of experience in an IT-related field or equivalent combination of education and experience.




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