Dohmen Life Science Services

  • Sr. Patient Service Coordinator

    Job Locations US-MO-Chesterfield
    Job ID
    # of Openings
    Patient & Customer Support
  • Overview


    At Dohmen, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement.  Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:


    Caring: We are empathetic and respectful.  We ask “How can I help you?”

    Committed: We are dedicated and persistent.  We ask “How can I make it happen?”

    Creative: We are inventive and imaginative. We ask “How can I do it better?”

    Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

    Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself”



    The Senior Patient Service Coordinator (PSC) is responsible for coordinating the onboarding of new patients, a resource for the physician and their staff and primary contact for employees of the drug company.  From the submission of the first prescription; to the initial contact to the patient and regular follow-ups, the Senior PSC guides all new patients through the entire process of initiating therapy. Additionally, the Senior PSC supports ongoing therapy needs, conducts initial and annual benefit investigation.  They will partner with internal departments to resolve customer issues as necessary.



    • Act as the first point of contact for all new patients and capture patient demographics and insurance information
    • Ensure all necessary program information is correctly completed including prescription clinical information, consents, prior authorizations, purchase orders, payment processing, etc…
    • Coordinate with the nursing team to set up in home nursing services or set up infusion services at an outpatient facility as needed
    • Complete initial benefit investigation and benefit explanation to patient, including financial assistance if needed
    • Educate patients regarding disease management programs and refer patients who chose to participate



    essential duties and responsibilites:

    • Communicate with prescribers and payers, as needed, to complete intake process
    • Ensure proper billing for initial patient order
    • Arrange all necessary documents, drug and orders, and materials for initial shipment
    • Ensure all patient information is handled in a HIPAA compliant manner
    • Handle inbound and outbound calls
    • Assist with ongoing patient case management activities including but not limited to delivery coordination, reimbursement support, alternate funding, adverse event reporting, etc…
    • Other duties as assigned

    The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.


    An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


    MINIMUM qualifications:

    The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.


    • High School Diploma or GED
    • 3 years reimbursement experience required; including knowledge of pharmacy benefit and medical benefit insurance coverage
    • Strong communication, problem solving, and customer service skills
    • Ability to adapt and successfully handle unexpected situations
    • Current Missouri Pharmacy Technician registration or the ability to obtain
    • Computer proficiencies, including Microsoft office


    Preferred qualifications:


    • Bachelor’s degree preferred



    This is a largely sedentary role.  While performing the duties of this job, the employee is regularly required to talk, hear, type and engage in repetitive motion. 


    The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to stand or grasp. The employee is intermittently required to stoop or crouch; push or pull; or kneel. 


    The employee must occasionally lift and/or move up to 10 pounds and intermittently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


    This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.


    The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.


    Working ENVIRONMENT:

    This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate.  The employee is not substantially exposed to environmental conditions.


    The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.


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