Dohmen Life Science Services

  • IT Technical Lead, EDI, Channel Support Services

    Job Locations US-WI-Milwaukee
    Job ID
    # of Openings
    Information Technology
  • Overview


    At Dohmen Life Science Services, an EVERSANA Company, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement. Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:

    Caring: We are empathetic and respectful. We ask “How can I help you?”

    Committed: We are dedicated and persistent. We ask “How can I make it happen?”

    Creative: We are inventive and imaginative. We ask “How can I do it better?”

    Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

    Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself?”



    The IT Technical Leader of EDI for Channel Support Services is responsible for overseeing all technical aspects of business process and technology related EDI solutions across the Channel Support Services business and other business areas as needed. Collaborates with assigned business operational leadership to provide support and services across their associated EDI technology projects and solutions in production.



    • Providing cross-functional expertise in delivering services and solutions for IBM Sterling B2B Integrator with a focus on EDI standards.
    • Proficiency with EDI mapping tools, trading partner configurations and processes.
    • Expected to fill the role as a lead technical consultant on one or multiple projects acting as a solution advisor and managing internal and external business relationships is vital to the role.
    • Create and present statement of work proposals, participate in sessions with business leaders and customers.
    • Strong attention to detail in business process improvements, ability to understand the end to end business process, and ensuring those business processes align with the best practices in EDI implementations.
    • Provide technical and project leadership for a team of EDI technology professionals.
    • Responsible for using strong technical design and analytical skills to set a vision for the team including continuous operational improvements.
    • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
    • Stays abreast of changing technology trends and able to incorporate new technology or methodologies quickly.
    • Managing a broad project portfolio of continuous improvement projects to increase capabilities provided to the business.
    • Solid experience in problem analysis, resolution and change management.
    • Proven ability to function in a self-directed environment.



    • Proficient in managing multiple simultaneous projects, resource management and budgeting
    • Accountable for providing operational SLAs and support delivering application uptime and performance SLAs
    • Be an escalation resource for technical issues across assigned business functional areas
    • Develop and maintain qualification documentation, standard operating procedures and work instructions for production management
    • Manage incident and service requests, escalations and external communications
    • Maintain and enforce ITIL standards and procedures specifically with Change Management
    • Manage vendor relationships
    • Configure, maintain, tune, and monitor EDI technology platform
    • Troubleshoot communications, translations, integrations and application performance issues
    • Research, design, recommend and implement integration patterns, frameworks and technology
    • Manage additional EDI vendor solutions as needed



    MINIMUM qualifications:


    The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

    • Bachelor’s Degree in a computer related field
    • Must be strong at both working as part of a team and independently as required
    • Minimum of ten years of relevant EDI experience includes working with IBM Sterling B2B Integrator
    • Strong technical leadership, analytical, problem solving and verbal and written communication skills
    • Ability to build effective partnerships across all organizational levels, including internal teams and external clients
    • Proven track record of managing complex EDI operational business system production environments
    • Project management, communication and follow-through

    Preferred qualifications:

    In addition to the required qualifications:


    • Ability to prioritize workload based on business needs and perform duties under deadline pressure
    • Ability to interact professionally and effectively with all levels
    • Excellent incident identification and problem solving skills
    • Excellent verbal and written communication skills
    • Experience with HIPAA transaction data sets
    • Vendor and contract negotiation



    The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.


    This position requires medium physical activity; the employee must occasionally exert up to 50 pounds of force and up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly. While performing the duties of this job, the employee is regularly required to reach, lift, use hands to finger, grasp, stand, walk, and engage in repetitive motion.


    The employee frequently is required to stoop. The employee is intermittently required to climb, kneel or crouch, pushing or pull, feel, talk or hear.


    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.



    Working ENVIRONMENT:

    The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate.



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