Dohmen Life Science Services

  • IT Director, IT Services, Channel Support Services

    Job Locations US-WI-Milwaukee
    Job ID
    # of Openings
    Information Technology
  • Overview


    At Dohmen Life Science Services, an EVERSANA Company, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement. Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:

    Caring: We are empathetic and respectful. We ask “How can I help you?”

    Committed: We are dedicated and persistent. We ask “How can I make it happen?”

    Creative: We are inventive and imaginative. We ask “How can I do it better?”

    Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

    Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself?”



    The Director of IT Services for Channel Support Services is responsible for overseeing all technical aspects of business process and technology related solutions across the Channel Support Services business. Collaborates with assigned business operational leadership to provide support and services across their associated technology projects and solutions in production.



    • Providing cross-functional expertise in delivering services and solutions for Microsoft Dynamics 365 ERP (D365) with a focus on order management, warehouse management and transportation management.
    • Requires business and application experience in Microsoft Dynamics 365 Supply Chain functionality for managing orders, inventory, warehousing, and logistics.
    • Expected to fill the role as a lead technical consultant on one or multiple projects acting as a solution advisor and managing business relationships is vital to the role.
    • Strong attention to detail in business process improvements, ability to understand the end to end business process, and ensuring those business processes align with the best practices in D365 implementations.
    • Managing and leading a team of business analysts, developers, quality assurance analysts and system analysts.
    • Responsible for using strong technical design and analytical skills to set a vision for the team including continuous operational improvements.
    • Solid experience in problem analysis, resolution and change management.
    • Proven ability to function in a self-directed environment.
    • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
    • Stays abreast of changing technology trends and able to incorporate new technology or methodologies quickly.
    • Managing a broad project portfolio of continuous improvement projects to increase capabilities provided to the business.

    Essential duties and Responsibilites:

    • Works with a team to design, implement and support business system solutions in supporting of assigned business functional areas
    • Proficient in managing multiple simultaneous projects, resource management and budgeting
    • Accountable for providing operational SLAs and support delivering application uptime and performance SLAs
    • Be an escalation resource for technical issues across assigned business functional areas
    • Develop and maintain qualification documentation, standard operating procedures and work instructions for production management
    • Manage incident and service requests, escalations and external communications
    • Maintain and enforce ITIL standards and procedures specifically with Change Management
    • Effectively lead team(s) to include talent acquisition, performance management, mentoring, professional development and continuous feedback 
    • Effectively lead indirect resource teams, including contractors and other third-party resources and other outsourced technology providers
    • Manage vendor relationships
    • The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.



    MINIMUM qualifications:


    The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

    • Bachelor’s Degree in a computer related field
    • 10+ years of experience in technology, business process improvement and client consulting
    • Minimum of five years of relevant ERP experience includes working with Microsoft Dynamics, preferably current version D365
    • Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills
    • Ability to build effective partnerships across all organizational levels, particularly with senior management and operating business leaders
    • Proven track record of managing complex operational business system production environments
    • Project management, communication and follow-through
    • Vendor and contract negotiation

    Preferred qualifications:

    In addition to the required qualifications:


    • Must be strong at both working as part of a team and independently as required
    • Ability to prioritize workload based on business needs and perform duties under deadline pressure
    • Ability to interact professionally and effectively with all levels
    • Excellent incident identification and problem solving skills
    • Excellent verbal and written communication skills
    • Experience with JDA RedPrairie
    • Experience with Microsoft .NET


    The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.


    This position requires medium physical activity; the employee must occasionally exert up to 50 pounds of force and up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly. While performing the duties of this job, the employee is regularly required to reach, lift, use hands to finger, grasp, stand, walk, and engage in repetitive motion.


    The employee frequently is required to stoop. The employee is intermittently required to climb, kneel or crouch, pushing or pull, feel, talk or hear.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.



    Working ENVIRONMENT:

    The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate.


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