Dohmen Life Science Services

  • Senior Drug Information Associate

    Job Locations US-CA-Emeryville
    Job ID
    2018-2062
    # of Openings
    1
    Category
    Medical Communications
  • Overview

    OUR COMPANY

    Since 1858, Dohmen has been driven by the desire to get safe and effective treatments and cures to the people that need them most.  As entrepreneurs, we’ve looked for new and better ways of doing this year after year. Today, as Dohmen Life Science Services, we bring the industry’s most comprehensive service array to Medical Device, Biotech and Pharmaceutical entrepreneurs, helping them get farther faster and keeping them focused on innovations that improve lives. 

     

    Our behavior is guided by five simple values –

    Caring: We are empathetic and respectful.  We ask “how can I help you”

    Committed: We are dedicated and persistent.  We ask “how can I make it happen”

    Creative: We are inventive and imaginative. We ask “how can I do it better”

    Collaborative: We are cooperative and share our knowledge. We ask “how can we achieve success” 

    Courageous: We’re willing to risk failure over inaction. We ask “how can I challenge myself”

    This perspective defines us. How we act, how we do business, how we work with our clients and how we work with each other. They are essence of what makes us successful. They are what set us apart. 

    Responsibilities

    THE POSITION:

    Provides in depth responses to complex customer requests for client product information;  identification of customer reports of adverse events and/or product quality issues, followed by appropriate intake, documentation and reporting to clients within pre-specified timelines.  Medical writing as needed to generate written responses for use by call center staff.

     

     

    POSITION SUCCESS FACTORS:

    • The individual is able to critically evaluate and interpret data from various sources (medical literature, in-house data, and personal communication) to provide an accurate and balanced response to the customer within the confines of the guidelines and regulations of industry-based drug information practice.
    • Expected to demonstrate a high level of comfort and proficiency in the generation of new medical information content and/or the revision of existing content.
    • Make accurate assessments regarding the event’s reporting status and terminology.
    • Take a proactive role in managing products or clients’ needs.
    • Ability to work independently and make sound judgments.

     ESSENTIAL FUNCTIONS:

    • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, and other health care professionals. Some correspondence with consumers/patients may occur. 
    • Disseminate drug information either verbally or by written correspondence.
    • Serve as a product- or client- liaison functioning under the supervision of management within DLSS.
    • Serve as a reference source and provide guidance to DIA staff.
    • Proactively monitor the approved medical information content, work processes related to handling product inquiries, and assure compliance with client performance requirements of MedComm Solutions.
    • Provide constructive suggestions and follow through with implementation of appropriate changes. This shall include revising/updating this content or processes to meet MedComm service standards as well as the expectations and requirements of the client(s).
    • Generate initial adverse event reports in compliance with MCS and client SOPs and which fulfill FDA’s post-marketing adverse event reporting regulations.
    • Serve as a resource for less experienced staff in proper procedures and processes for intake and reporting of adverse events as required by each client.
    • Coordinate processes necessary for responding to quality-related complaints regarding marketed products. This process may involve interactions with personnel in the following departments: QA/QC, Regulatory Affairs, and the complainant.
    • Serve as a resource for less experienced staff in proper procedures and processes to follow for intake and reporting of product complaints as required by each client.
    • Utilize drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
      • This process would involve knowledge of where such data might exist (i.e., within MedComm, the client’s organization, and/or published or unpublished medical literature), how to appropriately extract and synthesize such data into the proper format for medical information purposes.
    • Miscellaneous projects including market and competitive product research, client project management and liaison, operations development, sales training projects, and field liaison support.

     

    RESPONSIBILITIES:

    • Triage and respond to drug information inquiries
    • Adverse Event Reporting
    • Medical Writing
    • Product Complaint Reporting
    • On-call responsibilities on an as assigned basis

     

    Qualifications

     

    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

    The requirements listed below are representative of the knowledge, skill and/or ability required.

    • Two to 3 years’ experience in pharmaceutical industry or academic drug information setting is required.
    • Prior call center experience, preferably in medical information environment
    • Minimum qualifications are Bachelor’s degree in Pharmacy (M.S. or Pharm.D. degree preferred) with strong clinical background and excellent verbal/written communication skills. Completion of an ASHP-accredited residency is preferred but not required. 

     

    Personal Skills/Attributes/Qualifications

    • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
    • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
    • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance.
    • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.

     

     

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