At Dohmen, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement. Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:
Caring: We are empathetic and respectful. We ask “How can I help you?”
Committed: We are dedicated and persistent. We ask “How can I make it happen?”
Creative: We are inventive and imaginative. We ask “How can I do it better?”
Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”
Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself”
The Program Coordinator is responsible to organize, communicate and plan activities within the Enterprise Performance team (issue/request management and client implementations (including product launches and departures). This position in addition to building strong relationships across DLSS and with our clients also collects and trends client inquiry data providing interpretation of data as well as recommendations to Quality and the management team. There will be a heavy focus on creating and preparing management reports as well as monitoring client inquiry systems to be sure the DLSS team is appropriately focused.
Essential Duties and Responsibilites:
Operations and Service Management:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
PHYSICAL AND MENTAL DEMANDS:
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.