Dohmen Life Science Services

SVP, IT Operations

US-WI-Milwaukee
Job ID
2017-1878
# of Openings
1
Category
Information Technology

Overview

OUR CULTURE:

At Dohmen, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement.  Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:

 

Caring: We are empathetic and respectful.  We ask “How can I help you?”

Committed: We are dedicated and persistent.  We ask “How can I make it happen?”

Creative: We are inventive and imaginative. We ask “How can I do it better?”

Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself”

 

THE POSITION:

The SVP, IT Operations role is responsible for new installations and upgrades of all information and communications systems; expansion and delivery of new functionality; contract management of service providers; vendor selection and performance evaluations; and budget management. You’ll serve as a bridge between Information Technology (IT) and business stakeholders to ensure IT solutions aid in the implementation of the business strategy, while linking to the overall IT strategy.  You’ll collaborate with leadership to identify business needs, opportunities, and requirements while taking into account the evolution of technologies and regulations relevant to the business area. You will also lead internal IT continuous improvement initiatives, create, measure and track key metrics and SLAs, lead development of IT process SOPs, and provide delivery management for key projects. To succeed, you’ll need exceptional leadership skills, a strong operational sense and a passion for using technology to improve the overall health experience.  

 

CRITICAL RESPONSIBILITIES:

Our people leaders are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

 

  • Setting clear direction, effective plans and measurable outcomes
  • Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
  • Engaging employees to maximize their discretionary effort
  • Developing a pipeline of excellent talent to fill future business needs

 

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

 

  • Identify, recommend, develop, and implement strategic efforts to improve and transform the IT Customer Service organization.
  • Work closely with internal customers which includes managers to senior leadership to understand their needs and to translate these into technology solutions
  • Accountable for deploying and maintaining a high-performing, secure, and reliable technical infrastructure

ESSENTIAL RESPONSIBILITIES:

  • Responsible for the daily operations of Applications, Infrastructure & Help Desk to ensure availability, reliability, efficiency, and performance continuity against established metrics and Service Level Agreements (SLAs). 
  • Communicates in a professional, effective, and timely manner with staff, management, and clients, including development of well-written emails, proposals, status reports, project plans, performance reviews, and misc. communications.
  • In conjunction with team leaders, is responsible for managing technology vendor relationships in a manner that ensures cost-effective and timely procurement of hardware, software, and services
  • Provide oversight for all enterprise systems (desktop support, network and system administrators) and supporting development teams
  • Overall management of IT operations, including system implementation/upgrades, and development projects.
  • Provide reports on system availability, capacity and utilization, cost, incident resolution, risk mitigation, and compliance
  • Administer annual IT operations and capital budget
  • Serve on IT leadership team at both the strategic and tactical level
  • Evaluate and maintain system security policies and procedures.
  • Facilitate communication from end users to IT about business needs, solution acceptance and adoption
  • Oversee the deployment, monitoring, maintenance, installation, upgrade, and support of all IT infrastructure and security systems and platform systems including servers, storage, network, services and DR/BCP
  • Improve and transform operational support procedures for business communication, incident, and change management
  • Manages a customer focused team to ensure employees have the necessary end user solutions to conduct their jobs
  • Hiring, feedback, mentoring, and coaching of team
  • Manages capital and operational budget and forecasts for areas of responsibility to include end user computing equipment and licenses, vendor and workforce
  • Identify and emphasize critical priorities to ensure teams stay focused despite daily distractions 
  • Develops and maintains policies, standards, and guidelines to ensure that a consistent framework is applied across the organization

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

 

  • 15+ years in IT with at least 7 years or more in a management or leadership position is required
  • Demonstrates business acumen 
  • Passion for designing elegant yet simple solutions to complex business problems
  • Ability to communicate to both business and technical team members
  • Desire to take on challenges and seek opportunities to learn new skills and grow

Preferred qualifications:

 

  • Bachelor's degree in Computer Science, Information Technology or similar preferred
  • Domain and Regulatory knowledge in 3PL (Third Party Logistics), Supply Chain, Health Care, or Life Science domains preferred

PHYSICAL AND MENTAL DEMANDS:

This is a largely sedentary role.  While performing the duties of this job, the employee is regularly required to talk, hear, type and engage in repetitive motion. 

 

The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to stand or grasp. The employee is intermittently required to stoop or crouch; push or pull; or kneel. 

 

The employee must occasionally lift and/or move up to 10 pounds and intermittently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; remember and observe details; problem solve, supervise, and make decisions. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

 

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

 

Working ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate.  The employee is not substantially exposed to environmental conditions.

 

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

 

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