Dohmen Life Science Services

Applications Analyst

US-MO-Chesterfield
Job ID
2017-1837
# of Openings
1
Category
Information Technology

Overview

OUR COMPANY

Since 1858, Dohmen has been driven by the desire to get safe and effective treatments and cures to the people that need them most. As entrepreneurs, we’ve looked for new and better ways of doing this year after year. Today, as Dohmen Life Science Services, we bring the industry’s most comprehensive service array to Medical Device, Biotech and Pharmaceutical entrepreneurs, helping them get farther faster and keeping them focused on innovations that improve lives.

 

Our behavior is guided by five simple values –

Caring: We are empathetic and respectful.  We ask “How can I help you?”

Committed: We are dedicated and persistent.  We ask “How can I make it happen?”

Creative: We are inventive and imaginative. We ask “How can I do it better?”

Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

Courageous: We’re willing to risk failure over inaction. We ask “how can I challenge myself”

This perspective defines us. How we act, how we do business, how we work with our clients and how we work with each other. They are the essence of what makes us successful. They are what set us apart.

 

THE POSITION:

As an Application Analyst, you will be responsible for maintaining the applications that support DLSS business operations. You will ensure systems meet daily operational needs by responding to, investigating and resolving or escalating reported incidents in accordance to DLSS IT standards.  The application analyst will interface with business users as required to troubleshoot and further define issues and requests.  Additionally, the Applications Analyst will play a key role in IT Services application improvement projects, including custom and vended solutions.

 

POSITION SUCCESS FACTORS:

  • Strong problem solving skills
  • Ability to communicate technical and non-technical information effectively
  • Ability to develop effective and efficient solutions

Responsibilities:

  • Main point of contact for all application issues, questions and requests
  • Monitor and manage application platforms to ensure full functionality for the business
  • Implement application configuration changes as requested
  • Collect, evaluate and coordinate enhancement requests for all supported applications
  • Coordinate and perform application maintenance activities (e.g. patching and releases) with vendors and other IT teams
  • Assist in testing critical business functions and provide initial indication of successful implementation
  • Serve as a point of contact with application vendors and understand contract, licensing and support details as it pertains to maintaining the application(s)
  • Attend change control meetings representing supported application(s) as required
  • Work with Training teams to build end user application documentation
  • Be part of a rotating on call schedule to support business systems/applications

 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The requirements listed below are representative of the knowledge, skill and/or ability required

  • High School Diploma or GED
  • 3 years of experience supporting and maintaining applications
  • Experience documenting applications and software systems
  • Strong understanding of database technologies (RDBMS: MS SQL Server)
  • Microsoft .NET (C# or VB.NET), Javascript libraries/frameworks, and scripting languages (e.g. PowerShell)
  • Distributed Version Control (git)
  • Team Foundation Server/Visual Studio Team Services

Personal Skills/Attributes/Qualifications

  • Communication Skills – Possess the ability to develop and disseminate ideas and information that generate understanding and create a climate that motivates and encourages others to participate
  • Organized – Ability to manage multiple work-streams with competing priorities
  • Positive Attitude and Energy - Exhibits an upbeat attitude, a genuine interest in collaborating with team to achieve a common goal for our patients and/or clients
  • Utilitarian – Ability and desire to quickly shift among IT disciplines to ensure successful delivery (e.g. development, BA, QA, PM)
  • Pragmatic – Ability to cut through extraneous detail and get to the core of a problem

 

Working conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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