Dohmen Life Science Services

Nurse Network Coordinator

Job ID
# of Openings
Patient & Customer Support


The Nurse Network Coordinator is responsible for coordinating patient care by assisting in the contracting of independent nurse consultants and nursing agencies (nurse network) to provide patient care to our patients.  This position creates the renewal agreement and works closely with care team nurses to process the renewal agreement to approved status..  The Nurse Network Coordinator audits the  nurse’s medical visit notes for completeness and accurateness; and they reconcile these visit note submissions with proposed payments.  



  • Timely and efficient coordination of patient care via a contracted nurse
  • Ensure complete and accurate visit notes are entered and retained in system
  • Ensure nursing visit payments are made accurately, timely and according to contract terms.


  • Review nursing visit notes for completeness and process into the patient medical record
  • Ensure completed nursing visit notes are paid per contracted rate
  • Submit accurate Accounts Payment information to Corporate for processing
  • Research and collect delinquent nurse visit notes
  • Handle inbound calls from the nurse consultants
  • Maintain current credentialing on all nurse consultants
  • Ensure contracted agencies have active licenses
  • Maintain active contracts on file with the nurse consultants and nursing agencies
  • Assist with nursing agency assessments and nursing contract updates
  • Support clinical staff with mailings and faxes as needed


The requirements listed below are representative of the knowledge, skill and/or ability required.

  • High school diploma or GED
  • 3 years customer service and processing experience required
  • Strong communication and customer service skills
  • Ability to adapt and handle unexpected situations
  • Computer proficiencies, including Microsoft office
  • Ability to work weekdays, including possible weekend and evenings as needed


Personal Skills/Attributes/Qualifications

  • Customer focus – Demonstrates concern for meeting internal and external customers’ needs by providing exceptional customer service
  • High sense of urgency – Shows determination to achieve goals quickly in collaboration with others
  • Commitment to excellence – Works to eliminate mistakes, embraces opportunities for organizational improvement and seeks to provide prompt, efficient and courteous customer service
  • Attention to detail and accuracy – Achieves thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
  • Organizational skills – Ability to focus and prioritize activities to achieve a goal or deadline
  • Interpersonal skills – Ability to get along and positively interact with others to achieve successful outcomes


Working conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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